Refund and Returns Policy

Refund and Returns Policy

At Universe Jewelers, we want you to love your purchase. If for any reason you are not completely satisfied, we are here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible for a return:

• The item must be unused and in the same condition as you received it.

• It must be in the original packaging (including any gift boxes, pouches, or certificates).

• Custom-made or engraved items are non-refundable unless defective.

2. Non-Returnable Items

• Personalized or engraved pieces

• Final sale or clearance items

• Earrings (for hygiene reasons, unless defective)

3. How to Initiate a Return

To start a return, please email us at info@universejewelers.com with:

• Your order number

• The item(s) you wish to return

• Reason for the return

Once approved, we will provide instructions on where to send your item. Please do not return any items without prior approval.

4. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or the wrong product was sent.

• We recommend using a trackable shipping service and keeping proof of return.

5. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–10 business days.

• Shipping fees are non-refundable, unless due to our error.

6. Exchanges

We do not offer direct exchanges. If you’d like a different item, please return the original item for a refund and place a new order.

7. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We’ll make it right.

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Questions?

Please contact us at:
📧 info@universejewelers.com
📍 169 E Flagler St Ste 635, Miami, FL 33131

We’re here to ensure you have a smooth and satisfying shopping experience.